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Filipina DH returns P40k overpayment in her remittance

16 February 2021

By Daisy CL Mandap 

Cayabyab handed over the equivalent of P40k to the Western Union staff

All’s well that ends well in the case of a Filipina domestic helper who was pursued by a money transfer company after she went silent when asked to pay back the Php40,000 overpayment for a remittance she made on Dec 20 last year.

After The SUN published a story about the fiasco, S. Cayabyab reportedly called up staff at the Western Union branch in World-Wide House, Central, and arranged for the return of the overpayment.

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Cayabyab, accompanied by a big group of friends, met up with two WU staff in Tai Koo Shing yesterday, Feb. 15, and handed over HK$6,509, which is the equivalent of the Php40,000 that was sent by mistake to her beneficiary in Pangasinan.

According to WU’s Precy Dagon who showed up for the meeting along with her colleague, John Go, who made the mistake in the remittance, Cayabyab tearfully asked why they had to report the matter to The SUN.

Pindutin para sa detalye!

The helper reportedly said she failed to get back to them because she could no longer contact the person she sent the money to, and also because she was busy with work. Her employer also found out about WU’s threat to report the matter to the police, and got upset.

Naki cooperate naman po siya pero nandun pa din yung blame niya sa amin na bakit daw pina The SUN pa namin siya. Ipaliwanag ko naman po sa kanya na from December to February wala na kasi siyang update,” said Dagon.


(She did cooperate with us, but still blamed us for getting The SUN involved. I explained to her that it was because she stopped updating us from December to February).

In the last communication they had via text messaging, Cayabyab was insisting she could no longer reach her beneficiary, J. Ostil. She also said she learned about the mistake after WU contacted her to ask for repayment.


On being warned by the WU staff that they would file a complaint with the police, Cayabyab told them to go ahead, saying the money was not with her, anyway, then went silent.

Maraming salamat po, at sa tulong ng The SUN online newspaper ay nalutas ang problema na sana ay babawasin sa suweldo ni John,” said Dagon. (Thanks very much for the help by The SUN online newspaper in resolving the problem (because otherwise) the overpayment would have been deducted from John’s salary).

Tunghayan ang isa na namang kwentong Dream Love

Dagon also said that hopefully their customers would also check their remittance receipts so if a problem like this happens, it would be resolved immediately.

What should have been sent to the beneficiary was just about Php6k

Sa part po naming mga teller di rin po maiiwasan magkamali sa system, lalo’t busy at maraming tao. Hangad din po namin na lahat ng nakapila ay mabigyan namin ng serbisyo dahil alam namin na (araw din) ng pahinga nila yun at time to meet friends…”

(On the part of us tellers we also can’t avoid making a mistake, especially when we’re busy because there are a lot of people waiting to be served. We also want everyone on the queue to be served because we know that it’s their rest day and it’s their time to meet up with friends).

She went on to say that remitters should double check their receipts, first as to the amount that they had sent, the name of beneficiary, their change and receipts, to make sure all the information set out there is correct “para hindi rin po hassle sa both parties.”

Chided that the incident would not have happened if someone from their ranks did not make a mistake, Dagon said she acknowledged that, and was grateful that Cayabyab did “cooperate” eventually and gave back the money they had wrongly sent to her recipient.

The SUN also tried to contact Cayabyab through the number indicated on her remittance receipt to get her side, but she did not pick up.

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