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The number of complaints received by the Consumer Council last year brought an end to the 3-year upward trend, falling to 38,187 cases -- a 6 percent decrease compared with more than 40,000 cases in 2024.
Accounting
for nearly half of all cases were online shopping, the council said in a yearender.
The
Council received 18,913 online shopping complaints during the year, a 12% increase from 16,950 cases in 2024. These complaints accounted for around 50% of
the 38,187 complaints, higher than the 42% in the previous year.
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The
total money involved surged by 45% to nearly $93 million.
Among
the online shopping categories, Food & Entertainment Services were the most
complained about, accounting for 4,964 cases for an increase of 29 percent from
last year. Travel Matters accounted for 2,475 cases for 13 percent increase,
followed by Clothing & Apparel with 1,071 cases for 19 percent increase,
Computer Products with 916 cases for a 37 percent increase.
Accommodation
with 915 cases had the biggest increase at 44 percent, from 2024.
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With consumption
transcending geographical boundaries, an international metropolis such as Hong
Kong has been entering into agreements with 36 countries or regions to
establish a complaint referral mechanism.
These
include 30 provinces and cities in the Mainland, Macau, as well as South Korea,
Japan, Singapore, Thailand and Malaysia.
“The
Council said it will continue to explore ways to strengthen collaboration with
countries and regions with which Memorandums of Understanding have been signed,
with a view to fostering a more secure cross-border consumption.
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The
Council also designated the Guangdong Consumer Council as the pilot partner for
its Mainland cooperation program.
In
addition to coordinating consumer rights protection policies between the two
places, the Council also joined the drafting of the “GBA Standards” together
with the Macao SAR Government Consumer Council, and will explore collaborations
in conducting product tests or research projects, as well as launching joint
education and promotional initiatives.
