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Airline says sorry to OFW whose suitcase was slashed at Mla airport

27 May 2022

By Daisy CL Mandap 

Airline staff take pictures of Vigo's slashed suitcase

A long-awaited vacation to the Philippines turned into a harrowing experience for Flor Vigo, a domestic worker in Hong Kong, when she found that her suitcase had been slashed open between her flight from Manila to Roxas City, Capiz on May 23.

When she retrieved her bag, Vigo was disheartened to see that several items of chocolates and electronic gadgets she had intended as “pasalubong” to her family had been taken. Her suitcase was then wrapped in plastic to hide the gaping hole on its side.

Vigo, 42, said she immediately filed a complaint at the Cebu Pacific counter at the airport, suspecting that the filching was done by airline staff in Manila.


Hindi naman talaga ganoon kalaki ang halaga ng mga nawalang gamit,” she said. “Yung mahal lang talaga ay yung maleta ko kasi bagong bili pa yun.” (The items I lost did not cost much, but what was pricey was the suitcase because I had just bought it).

She was also sore that her first trip home after the coronavirus pandemic was ruined by the airport theft.

But after her Facebook post about the incident became viral, NAIA staff posted a comment asking for her flight details and whether she had already filed a report to Cebu Pacific about the incident.

Pindutin para sa detalye

Amin po tong ipapadala sa management ng Cebu Pacific upang ma-verify at maimbestigahan ang pangyayari. Puwede rin po kayong mag-iwan ng mensahe sa aming Facebook page para sa karagdagang detalye.”

(We will forward this to Cebu Pacific management for verification and for the incident to be investigated. You can also leave a message on our Facebook page for additional details).

In no time, the airline also contacted Vigo to say sorry and offer compensation. The longtime OFW said she did not respond to the offer, lest she be accused of posting about her experience only because she was after money.


But when told that it was alright for her to accept payment for her losses, she said she would respond to the airline’s offer so the matter could be settled once and for all, and she could enjoy the rest of her two-month-long vacation.

Vigo's excitement over her vacation was marred by the airport theft

Vigo had left Hong Kong for Manila in the evening May 22, and spent a few hours at Ninoy Aquino International Airport before her 9am departure for Roxas via Cebu Pacific airline the next day.

She said her suitcase was still intact when she retrieved it from her flight from Hong Kong, until she checked it in at 7am for her onward trip to Roxas City.


When she landed at Roxas airport at about 10:30am, she was disheartened when she did not spot her suitcase in the baggage carousel. She waited until she felt there was no way she could still get it on the same day and reported it lost to the airline counter at the airport.

But just 15 minutes later, she received a call from someone who said her luggage had been at the airport the whole time. It turned that the lone suitcase that had sat on the carousel for more than an hour was hers, although she did not recognize it as it was fully covered in cling wrap.

What remained of Vigo's 'pasalubong'

Vigo, a single mother who had worked in the Middle East before moving to Hong Kong six years ago, said she had just been signed up by a new employer after her previous employers had relocated elsewhere.


Taking up a new job after working non-stop for years because of the pandemic had proved too exhausting for Vigo that she had thought of quitting. But after talking to her employers, they all agreed to go on vacation for two months - Vigo, to the Philippines, and the employers, to Canada.

Vigo hopes the break would give her enough time to enjoy the company of her family, and get enough rest before facing the challenges of working away from home once again.

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