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| The OWWA system glitch gives wrong information on OFW members |
An apparent flaw in the Overseas Workers Welfare
Administration database that appears during OFW e-card application put the government
agency on the defensive during the Consulate’s meeting with Filipino community
leaders on Sunday, Mar 1.
The problem, as pointed out by Babes Leonardo of the Bicol
Migrants Hong Kong Association, is that each time she tried to access the OWWA
site as required when completing her e-card application, her request was unsuccessful.
When she tried to download OWWA’s mobile app, the system
told her she was inactive yet she had paid $196 for membership when she renewed
her contract nearly a year ago.
That means another visit to the OWWA with her payment
receipt to for her status to be updated, she said.
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OWWA Welfare Officer Virsie Tamayao, who was asked to answer
Leonardo’s query during the open forum, admitted many workers had the same
problem when applying for the e-card.
Tamayao said when applying for an e-card, a worker should have
her passport with one year validity, OEC with six months validity, as well as
OWWA membership all updated to access the site.
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“Madalas na reklamo yung OWWA membership, hindi daw siya
updated,” Tamayao said. She said there had been several complaints involving
OWWA’s system when workers apply for e-cards.
Tamayao said an e-card applicant can dial a number provided when
registering to access the system or she can seek assistance from OWWA, which
will verify her records in the agency’s database.
“Updated yung OWWA. There must be something wrong with the
system,” Tamayao said. She begged for patience, saying OWWA is also trying to address
the issue. – Vir B. Lumicao
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